The TUI Cruises service team will be happy to help you by e-mail at info@tuicruises.com or by telephone on +49 40 60001 5111.

Travel agencies can contact our sales team by e-mail at reservierung@tuicruises.com or by telephone on +49 40 60001 5222.

Further information on availabilty

Responsible for the content
TUI Cruises GmbH
Heidenkampsweg 58
20097 Hamburg
Tel.: +49 40 60001-5000
Fax: +49 40 60001-5100

E-Mail: info@tuicruises.com
Website: www.meinschiff.com

represented by the management of TUI Cruises GmbH:
Wybcke Meier (Chairwoman), Frank Kuhlmann

Registered office of the company: Hamburg
Commercial register: Hamburg Local Court HRB 105222
Value added tax ID: DE-259608001

Agency
JAKALA Germany GmbH
Caffamacherreihe 7
D-20355 Hamburg

Website: www.jakala.com/de

Consumer dispute resolution / OS platform
The European Commission provides a platform for the online settlement of consumer disputes (ODR platform) at http://ec.europa.eu/consumers/odr/. However, TUI Cruises GmbH does not currently participate in this - voluntary - alternative dispute resolution procedure. Therefore, the ODR platform cannot be used by our customers. A consumer arbitration board responsible for customers is also the Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V., Straßburger Str. 8, 77694 Kehl, phone 07851 / 795 79 40, fax 07851 / 795 79 41, www.verbraucher-schlichter.de, e-mail: mail@verbraucher-schlichter.de. TUI Cruises GmbH also does not participate in dispute resolution proceedings before this body.